Refund and Returns Policy

This policy outlines the terms and conditions for returning products purchased from the Eve Organics & Beauty website.

1. Eligibility for Returns

  • Damaged or Defective Items:
    • You may return damaged or defective items within 7 days of receiving your order.
    • Please provide clear photographic evidence of the damage or defect.
  • Incorrect Items:
    • If you receive an incorrect item, please contact us within 7 days of receiving your order. We will arrange for the return and reshipment of the correct item at our expense.
  • Change of Mind:
    • We understand that sometimes you may change your mind about a purchase. However, we generally do not offer refunds or exchanges for change of mind returns.
    • Certain exceptions may apply, such as limited-time offers or special promotions. Please contact us to inquire about specific return options.

2. Return Process

  • Contact Us:
    • Before returning any item, please contact our customer service team at hello@eveorganics.co.ke or +254 717 870241
  • Packaging and Shipping:
    • Please ensure the item is returned in its original packaging, including all original tags and labels.
    • You are responsible for the cost of return shipping unless the return is due to damage, defect, or incorrect item.
    • We recommend using a trackable shipping method to ensure safe and timely delivery of your return.
  • Shipping Address:
    • Please ship your return to the following address:
      • Eve Organics & Beauty
      • Address you used to purchase the product

3. Refunds

  • Once your return is received and inspected, we will process your refund within [Number] business days.
  • Refunds will be issued to the original payment method used for the purchase.  
  • Please allow 3 business days for the refund to appear in your account.  

4. Exceptions

  • Sale items are generally final sale and are not eligible for return or refund.
  • Used or damaged items (due to customer misuse) are not eligible for return or refund.
  • Items returned without an RMA number may be refused.

5. Disclaimer

  • This policy may be subject to change without prior notice.
  • Please review this policy periodically for any updates.

Contact Information

  • Email: hello@eveorganics.co.ke
  • Phone: +254 717 870241

By placing an order with Eve Organics & Beauty, you agree to the terms and conditions of this Refunds & Returns Policy.